We are excited to be able to announce the launch of OurVet.Shop.
A home delivery service for medications and food.
Initially we will be able to deliver flea, tick and worm treatments whilst we trial the system. Orders can be made via the link in your reminder text or email or via the OurVet.Shop page on our website.
Later we will be able to deliver other medications and foods. There will be no delivery charge for members of our healthy pets club.
Those who aren’t members will be able to make the most of a launch offer of free delivery for orders over £30. Otherwise delivery charges are around £3-£5.
We are currently able to offer the following services:
1) We are seeing emergency cases in the practice
2) We are undertaking phone consultations (The RCVS have temporarily changed our prescribing rules so that we can make diagnoses and prescribe medications without seeing an animal during the COVID crisis). If the vet feels it is critical that we see your animal then an appointment will be booked, otherwise advice will be given and/or medications dispensed.
3) We hope to have a telemedicine service very soon – the technology is at its final stages of development.
4) Wormer and parasite medications are available to order by phone
5) Puppy and Kitten vaccinations are restarting after 13th April, for boosters we have a 3 month gap before they need to be done.
We are also organising a delivery service for urgent medications. Any medications and food ordered and not collected will be delivered over the next few days. Going forward we may have to prioritise medications over food deliveries depending on the volume and the staff we have.
Please note, our call volume is at four times our normal level at the moment. Please do bear with us and we will answer your call but it may take longer to get through to us. Due to the high call volume we are finding it difficult to monitor emails and facebook messages so please call us if you need to get in touch.
It might take us a day or two to get this system in place and functioning smoothly, but we are committed to being available when you need us 24 hours a day!
Our thoughts are with you, your families and love ones as we all try to navigate these difficult times. We have so appreciated your support and co-operation as we have introduced social distancing measures at the practice to protect our team and you, our clients.
Following guidance from the British Veterinary Association and the Royal College of Veterinary Surgeons; our governing body. We have now been instructed to not undertake routine appointments. This is a) to ensure we can still have staff available to care for your pets when they are unwell b) to reduce the spread of coronavirus by reducing the number of clients coming in and c) to ensure we have vets to focus on food production (farm work). Routine appointments are things such as vaccinations, neuterings and appointments that are not essential to ensure the health and welfare of your pet. Vaccinations can generally go overdue by 3 months; please call us for guidance, but we would appreciate advice calls such as this in a few weeks once things are a bit quieter for us.
In line with government guidance we have now put in place strict social distancing measures at our practice to keep you and our teams safe, secure the best care for your pets and help reduce the transmission of the coronavirus.
Following the guidance, we will not be allowing any clients to enter our practice premises. This policy has been advised to be followed by all vets. This decision has not been taken lightly, but we feel it is an essential and now required step to safeguard our team so that continuity of service to you is maintained. This measure will also reduce risk to our clients, especially the vulnerable and those in higher risk categories. You can still collect medications, and these will be brought out to you. Please call us when you arrive at the practice. Bear with us as our phones are very busy at the moment. We have already started a telephone consultation service and are hoping to launch a full Telemedicine service soon. Please bear in mind the following additional measures we have taken.
– We will ask you to keep 2 meters between you and any of our team members or any other clients – We may start to talk to you and examine your pet outside first. – We may decide to only bring your pet in the consult room and ask you to wait outside. We will call you during or at the end of the examination. – We will ask you to pay by card only and we may even ask you to pay over the phone prior to your visit. – If you are ill or self-isolating, you should not visit the practice. Call us so we can find the best solution for your pet.
We would ask for your patience, your co-operation and help as we try to make these measures work. With your help we can be here for you and your pets as and when you need us through this pandemic.
I know there will be a lot of people, especially the elderly, who are having to self isolate.
Halfpenny farm is offering to collect any pet medications needed in Kintore from Donview vets and to deliver them to the person who needs them. We can only do this for medications from Donview vets and only deliver to people in Kintore, as Mike can collect them on his way home from work and drop them off through your letterbox or at your gate.
If you need help, please message us on the halfpenny page or call us on 07737653402, also let Donview know we are collecting them so they can have them ready for us.
Remember, Donview needs 24 hours notice to have your pet’s meds ready for you.
More info @ https://ift.tt/2x0fFcR Automated post from Donview Veterinary Centre – https://ift.tt/1U9Ovl8 March 16, 2020 at 07:29AM
Due to a number of staff not able to make it to work at the moment we have decided it is best to concentrate our efforts to care for your pets at Inverurie and to temporarily close the Kintore branch from 11:00 am on Friday. Things are continuing as normal at Inverurie so if you need an appointment please feel free to give us a call on 01467 621429.
We would like to reassure all of our clients that we remain committed to providing care to all of our patients. Due to the changed government guidance last night, there may be changes in practice team availability. Please continue to monitor our social media for any further announcements, but please do contact us if your animal(s) requires veterinary care. We also ask you to support our team who are working very hard at a challenging time to ensure the animals entrusted to our care are looked after throughout the coming weeks.
Can we also please remind clients the importance of keeping our team healthy; please do not attend the surgery if you have any signs associated with Coronavirus; please call us. Please can we ask anyone coming in for an appointment to let us know when you have arrived and wait in your car. Please, to limit the risk of spread can we ask pets to only bring one owner in with them.
We realise this is a worrying time for all our clients, and we ask that you help us to reduce the risk to our visitors and the practice so that we can continue to care for your pets.
•If you or anyone in your immediate family/household are unwell or showing symptoms that could be attributable to the Coronavirus, we respectfully ask you NOT to visit the at the moment; pets can act as fomites and carry the virus on them (there is no evidence pets can get the disease themselves), so to protect our clients, staff and their families and to ensure our staff can still be there for your pets, we have procedures and control measures in place to reduce the risk to them.
•Please make sure you use the hand sanitisers available when you visit the practice. Frequent hand washing is one of the most effective measures we can all take to protect ourselves and each other.
•Should you wish to minimise your time around other people, you can wait in your car, call us from the car park to let us know you are here, we will call you in the practice once the vet is ready to see you.
To reduce the number of people in the waiting room we ask that each pet is accompanied by one person where possible.
•We would like to avoid cash payments wherever possible so please bring you bank card for payment.
•It is possible we may be able to help your pet without you bringing them in for an appointment. If you are unsure whether a visit is necessary please call us to discuss.
As the current situation is rapidly changing, we will keep you updated with any changes as they occur.