Our latest equine newsletter is now ready. Please take a look; lots of useful information on spring health checks, laminitis, vaccines, grass sickness and our staff spotlight, this time we Katie James in under the spotlight!
Introducing Richard Coe; part of the surgeon on site team that will be visiting Donview regularly to perform high level specialist surgery at the practice.
Richard is undertaking a couple of operations today, the one in the photo is a TPLO which is a specialist knee surgery.
We are grateful for Richard and the team to start this collaboration with our team which will allow us to continue to offer high level care for our patients.
Recent high level investments in critical care hospitalisation, equipment and facilities underpins this.
More exciting things to come in the future as well which we will update you on as we can!
Exciting development at Donview!
We have just upgraded our kennels and cattery units! (Demonstrated here by Alfie, one of our receptionists dogs.)
What does it mean for your pet? A more comfortable stay – sound and heat insulated kennels giving them a larger more comfortable/private space. More room for us to examine and treat in this area reducing stress for your pets because they don’t have to be moved into our prep area; especially important for cats who don’t have to leave the cattery.
Glass doors – so easier to visualise and monitor your pet, better for infection control and treatment instructions can be written on the door again allowing easier monitoring as there is no need for clipboards to hang on the door! 2 of the cat kennels are double size which was the last box we needed to tick to gain GOLD cat friendly practice status (we have a separate hospitalization room for cats – part of our aim to reduce their stress when in the practice).
Final finishing touches will be flooring, storage units and electrical sockets/drip/pump stands to go above the cat kennels. We have donated our original cat kennels to the new arc animal sanctuary.+2
We are pleased to announce that we have started working with Richard Coe MA VetMB CertSAS DipECVS MRCVS – RCVS and European Specialist in Small Animal Surgery.
Richard and his team will now be able to perform referral level specialist surgery at Donview!
This is excellent news as it means our patients now have access to a specialist surgeon at the practice and it allows the care of these cases to be managed in house.
We had to pause our online booking because we had to triage cases before they came in, however now we are used to the new norm and have procedures in place we have been able to put online booking back online! If you haven’t tried it out yet please take a look, its a great way to book an appointment for your pet when its convenient for you! https://ift.tt/3nz7H0c
More info @ https://ift.tt/2GFl9in
Automated post from Donview Veterinary Centre – https://ift.tt/1U9Ovl8
October 09, 2020 at 09:25AM
We have just invested in a new videoscope to upgrade our previous endoscope. Endoscopy is used to take a look inside the gullet, stomach, intestines, lungs and colon and to take samples. Our previous endoscope has served us well and it was time to invest in an up to date video scope. It was used for the first time today for a dog that has had diarrhoea and vomiting for a number of weeks, we were able to take a look at her stomach and take a biopsy which will get sent to the lab and hopefully give us a diagnosis! The vets were really happy with the image quality and it will serve the practice well. In addition to this we also have an equine endoscope for horse work.
We are excited to be able to announce the launch of OurVet.Shop.
A home delivery service for medications and food.
Initially we will be able to deliver flea, tick and worm treatments whilst we trial the system. Orders can be made via the link in your reminder text or email or via the OurVet.Shop page on our website.
Later we will be able to deliver other medications and foods. There will be no delivery charge for members of our healthy pets club.
Those who aren’t members will be able to make the most of a launch offer of free delivery for orders over £30. Otherwise delivery charges are around £3-£5.
Please visit click below to visit our COVID page for up to date information on our services during this time.
We are currently able to offer the following services:
1) We are seeing emergency cases in the practice
2) We are undertaking phone consultations (The RCVS have temporarily changed our prescribing rules so that we can make diagnoses and prescribe medications without seeing an animal during the COVID crisis). If the vet feels it is critical that we see your animal then an appointment will be booked, otherwise advice will be given and/or medications dispensed.
3) We hope to have a telemedicine service very soon – the technology is at its final stages of development.
4) Wormer and parasite medications are available to order by phone
5) Puppy and Kitten vaccinations are restarting after 13th April, for boosters we have a 3 month gap before they need to be done.
We are also organising a delivery service for urgent medications. Any medications and food ordered and not collected will be delivered over the next few days. Going forward we may have to prioritise medications over food deliveries depending on the volume and the staff we have.
Please note, our call volume is at four times our normal level at the moment. Please do bear with us and we will answer your call but it may take longer to get through to us. Due to the high call volume we are finding it difficult to monitor emails and facebook messages so please call us if you need to get in touch.
It might take us a day or two to get this system in place and functioning smoothly, but we are committed to being available when you need us 24 hours a day!